Privacy Policy

We are Daisy'D Limited, the registered owners and operators of the website www.daisydcleaningservice.co.uk (referred to as “the site”). We take your privacy seriously and are dedicated to safeguarding and respecting the personal information you share with us. Daisy'D Limited is a company registered in England and Wales under company number 12413947, with our registered office located at 36B Curzon Road, London, N10 2RA, UK. Our primary business operations are also conducted from this address.

When you use our website, it may involve collecting, storing, and processing your personal data. This privacy policy aims to clearly explain the types of personal data we collect, how it is used, and your rights regarding this data. We also want to ensure transparency about our data practices in compliance with the Data Protection Act 1998 and the European Union’s General Data Protection Regulation (GDPR).

1. General Information

a. How to Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise any of your data protection rights (such as requesting access to your data or asking for it to be deleted), you can contact us by mail at:

Daisy'D Limited
36B Curzon Road
London, N10 2RA
United Kingdom

Or by email at: daisyd.cleaningservice@gmail.com

We encourage you to reach out to us for any concerns or queries about your privacy.

b. Understanding Personal Data Processing

“Personal data” means any information that relates to you personally or identifies you as an individual. This can include obvious information like your name and address but also less obvious information like your IP address (which is a number assigned to your device when connected to the internet). When you visit or interact with our website, we collect information you provide voluntarily, such as when registering or booking a service, as well as certain technical data automatically collected during your visit (such as device type or browsing behavior).

We process your personal data strictly according to applicable data protection laws like the GDPR. We only collect and use personal data when we have a valid legal basis, including:

Your explicit consent (e.g., agreeing to marketing emails).
When necessary to perform or prepare a contract with you (e.g., booking a cleaning service).
To meet our legal obligations (e.g., tax or accounting requirements).
When we have a legitimate interest in doing so, as long as this does not unfairly override your rights and freedoms (e.g., improving our services).

If you apply for a job with us, we will process your personal data specifically for recruitment purposes in line with GDPR requirements.

c. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfill the purpose it was collected for, or to comply with legal and regulatory obligations, such as record-keeping for tax purposes or contract requirements. Once the data is no longer required, it will be securely deleted or anonymized.

d. Use of Third-Party Service Providers

Some data processing activities are carried out by trusted third-party providers on our behalf, such as website hosting, payment processing, or marketing services. These providers act only on our instructions and are contractually required to protect your data with appropriate technical and organizational measures.

2. Special Information for Users Booking Household Services

a. How Booking Works

To use our platform for booking household cleaning services, you need to register and create a personal user account. This account allows us to match you with cleaners who can provide services in your requested location and according to your preferences.

We collect the following personal details during registration and booking:

Your first and last name
Email address
Telephone number
Home address (street, house number, postcode, city)
Preferred payment method
Details about the requested cleaning service (type, date, time, duration)
Whether the service is one-time or recurring
Timestamp of account creation and updates

You can also voluntarily provide additional details such as:

Presence of pets in your home
Waste disposal arrangements
Availability of parking
Special cleaning needs or exclusions (e.g., specific rooms to avoid)
Preferences regarding cleaning products
Access instructions for the cleaner (e.g., keys with a neighbor)

Once you submit your booking, your profile and booking information are shared with selected cleaners who meet your criteria to enable service delivery.

If a cleaner accepts your booking, we process your data further to manage and support the contract, including invoicing, payment, customer service, and handling cancellations or complaints.

We may use your contact details, particularly your phone number, to send you automated reminders about upcoming cleaning appointments to ensure you do not miss your scheduled service.

Regarding payments, when you enter your credit card or bank details, we transmit this information securely to our payment processor, who handles payment authorization and collection. We do not store your payment details on our servers.

All records of your bookings and related invoices are saved in your user account to provide you easy access and transparency.

The legal basis for all this processing is primarily the necessity to fulfill the service contract (GDPR Article 6(1)(b)).

b. User Reviews

If you leave a review about a cleaning service you received, we will display this feedback on our platform to help other users make informed decisions. This data processing is also based on contract fulfillment.

c. Marketing and Advertising

If you have given us permission to send promotional materials, we use your profile and usage data to provide personalized offers and information about new services. You can revoke this consent anytime through the unsubscribe link in emails or by contacting us directly.

d. Managing Your Profile

You can update your profile information at any time via your account dashboard. If you wish to delete your account, we will first block your personal data to prevent access, then remove it from our systems following our data retention policy.

3. For Cleaners and Service Providers

a. Cleaner Registration

Cleaners who wish to offer their services through our platform must register and provide detailed information, including:

Full name and contact details
Address
Nationality and date of birth
Confirmation of self-employment status or work eligibility
Cleaning experience
Access to transportation
Bank details for payments
Language skills
Availability and communication methods (phone, internet)

You may also upload a photo and a brief personal description for your public profile.

We keep cleaner profiles to manage bookings, payments, and related administrative tasks. Selected profile information such as first name, photo, and description may be publicly displayed on the site to assist users in choosing cleaners.

Cleaners receive automatic notifications about upcoming appointments.

This processing is necessary to perform our service contract with you.

b. Reviews

User reviews about cleaners are posted to maintain transparency and trustworthiness on our platform.

c. Account Deletion

Cleaners can request deletion of their profiles, which will be blocked and then permanently deleted in accordance with data protection laws.

4. Server Log Data

When you browse our site without registering, certain technical data—such as your browser type and version, operating system, pages visited, referring URLs, IP address, date, time, and HTTP status codes—are automatically recorded. This data helps us maintain website security and improve technical performance. We retain these logs for up to seven days unless there is evidence of misuse that requires further investigation.

5. Blog Comments

Our website hosts a blog where users can post comments. To comment, you must provide a username and email address (we recommend using a pseudonym to protect your identity). We store your IP address to help prevent abuse and unlawful content.

Comments are published without prior moderation, but we reserve the right to remove any content reported as unlawful or inappropriate. If you object to your comment or data being stored, please contact us, and we will remove your comment accordingly.

6. Communication with Us

When you send us a message via any contact method, the data you provide will only be used to respond to your inquiry or request.

7. Newsletter Service

a. Signing Up and Unsubscribing

You can subscribe to our newsletter by providing your email address and name. We use a double opt-in process to confirm your subscription. You can unsubscribe at any time through a link in the newsletter or by contacting us.

b. Newsletter Analytics

We track anonymous engagement metrics such as open and click rates to improve our content and services.

c. Newsletter Provider

Our newsletters are managed through MailChimp, a reputable provider that complies with EU data protection standards and acts as our data processor.

8. Use of Cookies

Our website uses cookies, which are small data files stored on your device to improve usability and security. Most cookies are session cookies that expire when you close your browser, while others persist for longer.

You can manage or delete cookies through your browser settings and choose to block them if you prefer.

9. Website Analytics

We use Google Analytics with IP anonymization to understand how visitors use our site and to improve our services. Your full IP address is not stored, and you can opt out of tracking by installing browser plugins or adjusting your settings.

10. Handling Non-Payment and Fraud

If payments for services are not made, we may share your personal data with credit agencies or debt collectors to recover outstanding amounts. We may also disclose data when necessary to protect our legal rights or prevent fraud.

11. Your Rights Under GDPR

You have the right to:

Request confirmation and access to your personal data
Request correction of inaccurate data
Request deletion of your data when no longer needed
Request restriction of processing in certain situations
Receive your data in a portable, machine-readable format
Object to certain processing activities

12. Right to Object

You can object to processing based on legitimate interests or direct marketing. If you do so, we will stop processing your data for those purposes.

13. Complaints

If you believe we have mishandled your data or violated your rights, you can lodge a complaint with a relevant data protection authority.

Updated on April 11, 2025