Privacy Policy

Last Updated: 21 December 2025

Daisy’D Limited is committed to protecting your personal data and respecting your privacy. This privacy policy explains how we collect, use, and share your personal data when you use our website and services.

1. Data Collection and Use

We are committed to transparency regarding how we collect and process your personal data when you interact with our website, mobile applications, or professional services. By engaging with our platform, you acknowledge the collection of data as outlined below.

1.1 Categories of Data Collected

We collect information through various touchpoints to ensure the highest quality of service and operational efficiency. This data includes:

Information You Provide Voluntarily:
- Identity & Contact Data: Legal name, primary email address, and verified phone numbers.
- Financial Data: Payment card details, billing addresses, and transaction history required to process service fees.
- Service-Specific Data: Physical property addresses and visual documentation (including photographs or video recordings) of your property captured by our authorized personnel during pre-service assessments and post-service inspections.
- Engagement Data: Feedback, survey responses, customer support inquiries, and any additional content you choose to share with our team.
Information Collected Automatically:
- Technical Identifiers: IP addresses, browser specifications (type and version), and operating system details.
- Usage Metadata: Device-specific information, clickstream patterns, and interaction logs that help us understand how you navigate our digital interfaces.
- Inferred Preferences: Aggregated demographic data and insights into your interests to help us tailor our offerings to your needs.

1.2 Purpose of Processing

Your data is not merely stored; it is utilized to facilitate a seamless service lifecycle. We process your information to:

Execute Service Delivery: Fulfill contractual obligations, verify property details, and ensure work is completed to our rigorous internal standards.
Facilitate Communication: Send administrative updates, service reminders, and responses to your direct inquiries.
Enhance Platform Performance: Analyze technical data to troubleshoot bugs, improve website layout, and optimize the user interface.
Maintain Security & Compliance: Protect against fraudulent transactions and adhere to all applicable local, state, and federal legal or regulatory mandates.

1.3 Data Sharing and Disclosure

We respect your privacy. We do not sell, rent, or trade your personal data to third-party organizations for their independent marketing purposes.

Data may only be shared with trusted service providers (such as payment processors or cloud hosting services) who operate under strict confidentiality agreements, or when we are legally compelled to do so by law enforcement or judicial authorities.

2. Data Sharing and Disclosure

At Daisy’D Limited, we prioritize the confidentiality of your information. However, certain operational and legal scenarios require the controlled sharing of personal data. We disclose information only to the extent necessary for the following purposes:

2.1 Third-Party Service Providers and Business Partners

To provide a seamless experience, we collaborate with specialized external vendors. These entities assist us with critical functions such as:

Financial Operations: Secure payment processors and billing platforms.
Infrastructure: IT service providers, cloud hosting, and data security firms.
Logistics: Strategic partners who assist in service coordination. All such third parties are contractually obligated to maintain the highest standards of data protection and are strictly prohibited from using your personal data for any purpose other than the specific services they perform for us.

2.2 Legal Mandates and Regulatory Requirements

We may disclose your personal information if we are under a legal duty to do so. This includes, but is not limited to:

Compliance with valid legal processes, such as court orders, search warrants, or subpoenas.
Adherence to statutory reporting requirements and regulatory audits.

2.3 Protection of Rights, Safety, and Crime Prevention

We reserve the right to share information when we believe, in good faith, that disclosure is essential to:

Protect Life and Health: Mitigate or prevent serious threats to the physical safety of our customers, employees, or the general public.
Security Enforcement: Prevent, investigate, or address fraudulent activity, cyberattacks, or other criminal enterprises.
Legal Defense: Protect the intellectual property, legal rights, and assets of Daisy’D Limited and our affiliates.

2.4 Corporate Transitions and Business Transactions

In the event that Daisy’D Limited undergoes a significant business transition—such as a merger, acquisition by another company, reorganization, or the sale of all or a portion of our assets—your personal data may be included among the transferred assets.

In such circumstances, we will take proactive steps to ensure your privacy remains protected and, where feasible, provide notification before your data becomes subject to a different privacy policy.

3. Data Security and Retention

The protection of your personal information is a core pillar of our operations. Daisy’D Limited employs a comprehensive strategy to safeguard your data against loss, theft, and unauthorized interference.

3.1 Technical and Organizational Security Measures

We implement a robust "defense-in-depth" approach to data security, utilizing layers of protection to ensure the integrity and confidentiality of your information:

Advanced Encryption: We utilize industry-standard encryption protocols (such as TLS/SSL) for data in transit and secure encryption for data at rest, ensuring that sensitive details remain unreadable to unauthorized parties.
Access Control: Access to your personal data is strictly limited to authorized employees and contractors who require the information to perform their specific job functions.
Proactive Auditing: Our security frameworks are regularly reviewed, tested, and updated to keep pace with emerging technological threats and industry best practices.

3.2 Data Retention Policy

We do not store your data indefinitely. We adhere to a strict retention schedule based on the following criteria:

Service Necessity: Data is retained for the duration of your active relationship with us to ensure seamless service delivery.
Legal Compliance: Certain records must be maintained for specific periods to satisfy tax, accounting, or regulatory obligations.
Dispute Resolution: We may retain relevant information as long as necessary to resolve ongoing disputes, enforce our terms of service, or defend against legal claims.

Once the retention period expires or the data is no longer required for these purposes, it is securely deleted or anonymized so that it can no longer be linked to you.

3.3 Incident Response and Breach Notification

Despite our rigorous safeguards, no method of transmission or storage is 100% secure. In the event of a suspected data breach, we have an established response plan in place:

Rapid Assessment: We will immediately investigate the scope and impact of any potential unauthorized access.
Mandatory Notification: If a breach occurs that is likely to result in a high risk to your rights or freedoms, we will notify you and the relevant data protection authorities promptly.
Transparency: Our notifications will include clear details regarding the nature of the breach, the data involved, and the steps we are taking to mitigate any potential harm.

4. Your Rights

Under the General Data Protection Regulation (GDPR) and applicable privacy laws, you possess significant control over how your personal information is handled. Daisy’D Limited is committed to honoring these rights and ensuring a transparent process for all our users.

4.1 Summary of Individual Rights

You may exercise the following rights regarding the personal data we hold about you:

Right of Access: You have the right to request a clear, transparent copy of the personal data we process, along with specific details regarding how and why that data is being utilized.
Right to Rectification (Correction): If you discover that any information we hold is inaccurate, outdated, or incomplete, you may request an immediate update to ensure its precision.
Right to Erasure ("Right to be Forgotten"): In specific circumstances—such as when data is no longer necessary for the purposes it was collected—you may request the permanent deletion of your personal records.
Right to Restrict Processing: You may request that we "freeze" the processing of your data under certain conditions, such as while the accuracy of that data is being contested.
Right to Object: You have the right to object to the processing of your data for specific purposes, most notably for direct marketing. Upon objection, we will cease processing your data for those specific activities.
Right to Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format. You also have the right to request that we transmit this data directly to another service provider (data controller) where technically feasible.

4.2 How to Exercise Your Rights

To submit a formal request regarding any of the rights listed above, please contact our privacy team:

Email: daisyd.cleaningservice@gmail.com

4.3 Verification and Limitations

To protect your privacy and maintain security, we apply the following protocols to all requests:

Identity Verification: We may ask you to provide additional information to verify your identity before disclosing sensitive data or making changes to your account.
Processing Timelines: We aim to respond to all valid requests within 30 days.
Refusal of Requests: We reserve the right to decline requests that are demonstrably unfounded, repetitive, or excessive. Additionally, requests may be limited if they infringe upon the rights and freedoms of others or conflict with our legal retention obligations.

5. Changes to This Policy

To ensure our privacy practices remain aligned with evolving technologies, business operations, and international legal standards, Daisy’D Limited reserves the right to update this Privacy Policy periodically.

5.1 Notification of Updates

When revisions are made, we will ensure you are informed through the following channels:

On-Site Publication: The most current version of this policy will always be posted on this page, with the "Last Updated" date clearly visible.
Direct Communication: In the event of material or significant changes that substantially impact your rights or how we handle your data, we may provide more prominent notice via email or a conspicuous notification banner on our website.

5.2 Acceptance of Revised Terms

By continuing to access our website or utilize our professional services after an update has been published, you acknowledge and agree to the terms of the revised Privacy Policy. We encourage you to review this page regularly to stay informed about how we are protecting your information.

5.3 Non-Agreement

Your privacy is your choice. If you find that you disagree with any modifications made to this policy, you should:

Discontinue your use of our website and digital platforms immediately.
Cease requesting further services from Daisy’D Limited.
Exercise your Right to Erasure or Object to Processing by contacting us at daisyd.cleaningservice@gmail.com as outlined in Section 4.

6. Contact Us

We welcome your inquiries and are committed to resolving any concerns regarding your privacy or the way we handle your personal data. Whether you have a question about this policy or wish to formally exercise your legal rights, please use the contact methods below.

6.1 Direct Inquiries

Our dedicated privacy team is available to assist you via email or traditional mail:

Email: daisyd.cleaningservice@gmail.com
Postal Address:

Daisy’D Limited

36B Curzon Road

London, United Kingdom

N10 2RA

6.2 Regulatory Oversight

If you feel that we have not addressed your concerns adequately or that our processing of your personal data does not comply with the GDPR or the UK Data Protection Act, you have the right to lodge a formal complaint with the relevant supervisory authority. In the United Kingdom, this is the Information Commissioner’s Office (ICO).

ICO Website: https://ico.org.uk/
ICO Helpline: 0303 123 1113

Thank you for choosing Daisy’D Limited. We value the trust you place in us and remain dedicated to protecting your information while providing you with exceptional, professional cleaning services.