Cancellation Policy and Payments

We understand that plans can change unexpectedly. If you need to cancel your reservation, we kindly request that you inform us at least 24 hours in to avoid any cancellation.

Payments: We accept bank transfer payments only. Payment is due in 30 days of Invoice issue. late payments are subject to a Late Payment Fee on the total value of the invoice for each day late.
 

Action                                                                                                      Fee

Cancellation/Rescheduling between 6-24                                                     £16.50
hours before the start time if Cleaner is assigned

Cancellation/Rescheduling 6 hours less than                                                 £19
the start time if cleaner is assigned

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No Show Up.                                                                                            £25

If Cleaner arrives, but the client is not reachable

within 30 minutes and the Cleaner cannot access

the client’s property.

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* Fee applied only if an Cleaner reported the case to Daisy'D and provided a print screen with unanswered calls to the client and pictures of the door of the client’s property.

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Late Payment                                                                                             10%

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* At our company, we strive to provide our clients with the best possible service. We understand that unforeseen circumstances may arise, which can cause a delay in payment. However, we kindly request that you make every effort to pay your invoice on time. In the event a late payment, we reserve the right to charge a late fee and suspend services payment is received. We appreciate your understanding and cooperation in this matter.

Updated on March 25 2024.