Cancellation Policy and Payments
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🧹 Cancellation Policy
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Customers and Providers
Advance Notice: To avoid a cancellation fee, please inform us at least 24 hours before the scheduled cleaning time.
We will also appreciate at least 2 weeks notice for holiday cancelations
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Late Cancellations: Cancellations made less than 24 hours before the appointment may incur a fee of 50% of the service cost.
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No Show: If the cleaner arrives but cannot access the property or the client is unreachable within 15 minutes, 50% fee applies.
This is contingent upon the cleaner reporting the incident with evidence, such as screenshots of unanswered calls and photos of the property.
Rescheduling: Similar fees apply for rescheduling within 24 hours of the appointment.
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Emergency Cancellations:
We understand that emergencies happen. If you must cancel within 24 hours due to an emergency, you must:
* Notify Daisy’D Limited immediately.
* Provide a reason (confidentiality respected).
* If applicable, help arrange a replacement or reschedule.
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💳 Payment Terms
Accepted Payment Method: Bank transfer only.
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Payment Due: Within 5 working days of receiving the invoice.
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Late Payment Fee: A 10% fee is charged on the total invoice amount for each day payment is delayed.
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Service Suspension: Services may be suspended until outstanding payments are settled.
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Daisy’D Limited – Cancellation Policy for Service Providers
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At Daisy’D Limited, we strive to ensure a smooth and respectful experience for both our clients and service providers. To maintain the integrity of our booking system and ensure fair opportunities for all, the following cancellation policy applies to all service providers affiliated with Daisy’D Limited.
1. Provider-Initiated Cancellations
1.1 Notice Period:
Service providers must give a minimum of 24 hours' notice to cancel or reschedule a client booking.
1.2 Frequent Cancellations:
Providers who cancel more than 3 appointments within a 30-day period may be subject to review and potential disciplinary actions, including permanently suspension.
1.3 Emergency Cancellations:
We understand that emergencies happen. If you must cancel within 24 hours due to an emergency, you must:
* Notify Daisy’D Limited immediately.
* Provide a reason (confidentiality respected).
* If applicable, help arrange a replacement or reschedule.
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2. Communication
It is the provider's responsibility to:
* Promptly inform Daisy'D of any changes or cancellations.
* Offer an alternative appointment date/time when possible.
3. No-Shows
If a service provider is late more than 15 minutes he won't be compensate for customer no shows
If a provider fails to show up for a scheduled appointment without notice:
This will be recorded as "no-show."
After 1 no-shows the provider agree to compensate the customer with 50% of the booking time for free.
After 2 no-shows, the provider agree to compensate the customer with 50% of the booking time for free and may be temporarily suspended pending review.
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Acknowledgment
By continuing to use the Daisy’D Limited, service providers an customers agree to abide by this policy and understand the implications of non-compliance.
Updated on April 11 2025