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Introduction

These terms of use (together with any documents referred to in them) tell you the terms on which you may make use of our website www.daisydcleaningservice.co.uk (the Site), whether as a guest or a registered user, and the connection service that we provide through them (collectively,Daisy'D Limited).

 

Please read these terms of use carefully before you start to make any use of Daisy'D Limited, as they will apply to your use of it (although please note that they will not apply to any third party services you request through Daisy'D Limited ). We recommend that you print a copy of these terms of use or save them to your computer or device for future reference.

 

By using Daisy'D Limited, you confirm that you have read and accepted these terms of use and that you agree to comply with and be bound by them. If you do not agree to them, you must not use Daisy'D Limited.

 

Please note that these terms of use do not apply to any cleaning or other services that you request from Service Providers (as defined below).

Other applicable terms

These terms of use refer to our privacy and cookie policy, which sets out the terms on which we process any personal data we collect from you or that you provide to us, as well as information about the cookies and/or other similar technologies (for example, analytics) we use. By using Daisy'D Limited, you consent to such processing and you warrant that all data provided by you is accurate.

Information about us and how to contact us

Daisy'D Limited is a platform, accessed through the Site , that connects users (such as you) with third party providers of cleaning services and certain other services as listed on the Site (Service Providers). It enables you to engage a Service Provider in your area for the provision of those services.

 

Daisy'D Limited is operated and owned by Desislava Dimitrova and Kristina Kamarasheva (we or us). We are a limited company registered in England and Wales under company number 12413947. Our registered office address and main trading address is Daisy'D Limited  63 Winns Avenue, London E17 5HD .

 

If you wish to contact us in writing, have a complaint or are required to give us notice in writing, you can send this to us by email at daisyd.cleaningservice@gmail.com or by pre-paid post to our main trading address referred to above. If we have to contact you or give you notice in writing, we will do so by email to any email address you provide to us.

Disclaimer

Please note that we simply provide the platform that connects users (such as you) with Service Providers and allows them to be introduced. We do not, ourselves, provide any cleaning services or other services of the type listed on the Site as being provided by Service Providers and any contract for the provision of those services is between you and the relevant Service Provider (and not us). It is up to the relevant Service Provider to perform any services you request through Daisy'D Limited and you agree to comply with any terms of service that apply between you and the relevant Service Provider.

 

We do not employ Service Providers and, unless otherwise specified in these terms of use, we are not responsible for, and make no representations, warranties or guarantees as to, the behaviour, acts or omissions of any Service Providers you engage through Daisy'D Limited or the quality of the services they provide. If a Service Provider you engage through Daisy'D Limited causes any damage to your property in the course of providing services to you, responsibility for such damage will rest with the Service Provider (and not with us).

 

If you have a complaint in relation to the services provided by a Service Provider, that complaint must be taken up with the Service Provider directly. If you are unable to resolve a dispute with a Service Provider or you cannot come to an agreement with a Service Provider, please contact us and we will use our reasonable endeavours to try to resolve the dispute.

 

We do take reasonable measures to ensure the suitability and quality of the Service Providers, including, without limitation, obtaining proof of identity and address and obtaining references. However, you acknowledge that, in carrying out any checks, we may be reliant on information supplied by third parties and we cannot guarantee that such information is accurate. We also cannot guarantee that any particular Service Provider is suitable for your purposes and you use Service Providers at your own risk, although we may remove a Service Provider from Helpling on the basis of any feedback you or other users provide in relation to that Service Provider if we deem it appropriate, but are under no obligation to do so.

Registration and security

Use of, and access to, certain parts of Daisy'D Limited may require you to register with us. If you wish to register, you must complete all of the fields on the registration page.

 

You must not create your own Daisy'D Limited account using an email address other than your own or one that you are permitted to use and, if you know or suspect that someone other than you has successfully registered to use Daisy'D Limited using your email address, you must notify us immediately at daisyd.cleaningservice@gmail.com.

 

If you choose, or you are provided with a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential and must not disclose it to any third party or allow any third party to use or access your account. We have the right to disable any username or password, whether chosen by you or allocated by us, at any time if, in our reasonable opinion, you have failed to comply with any of the provisions of these terms of use. You may not authorise others to access Daisy'D Limited using your username and password and you may not assign or otherwise transfer your account to any other person or entity. If you know or suspect that anyone other than you knows your username or password, you must promptly notify us at daisyd.cleaningservice@gmail.com and change your password.

 

You are responsible for all acts and omissions of any third parties who use your username or password to access Daisy'D Limited, whether fraudulently or not, and you agree to reimburse us on demand for any loss we suffer as a result of such use.

Pricing and payment

When you first request the services of a Service Provider, you will be asked to provide us with valid credit or debit card payment details to pay for the services you request through Daisy'D Limited. All payments arising from and in connection with the agreements brokered via Daisy'D Limited shall be made via a licensed payment service provider ("Payment Service Provider") on the basis of a separate payment service contract. Daisy'D Limited merely brokers this payment service contract, but is not itself involved in the payment processing and is not itself a party to the payment service contract. The User agrees that the data for payment processing are forwarded to the payment service provider.

 

The User shall pay the total price shown in the booking and accordingly enable the collection by the payment service provider. The payment service provider shall hold in trust the amount paid by the User or the amount collected from the User for the Service provider.

 

The amount you will pay will comprise: (i) a fee due to the Service Provider based on the duration of the visit(s) (i.e. the number of hours worked); (ii) a service fee due to us calculated by reference to the number of hours (or part thereof) worked by the Service Provider; and (iii) a platform & support fee due to us for each completed visit. We will issue you with a single receipts which clearly sets out each of the fees referred to above, as well as the total amount paid by you in respect of each booking.

 

If any amount due from you remains unpaid, we reserve the right: (i) to charge reasonable administration costs; (ii) to charge interest (both before and after judgment) on the outstanding amount at the rate applicable to judgment debts under the Late Payment of Commercial Debts (Interest) Act 1998; (iii) to arrange for any further bookings made by you to be suspended; and/or (iv) to take such other action as we deem appropriate, including, without limitation, immediate, temporary or permanent withdrawal of your right to use Daisy'D Limited.

Booking process and cancellation

Bookings can be made on a weekly, fortnightly or one-off basis. If you have chosen weekly or fortnightly bookings, you have a legal right to change your mind and cancel the agreement between us within 14 days following the date on which your first booking is confirmed and receive a full refund in respect of any amounts already paid by you. However, if you cancel after your first booking has been completed, you must pay for any completed bookings. If you request the services of a Service Provider, we will notify you by text message and/or email when a Service Provider has accepted your request and confirmed the booking.

 

If you decide to cancel a booking (whether for a one-off visit or on a recurring basis), you may do so via the Site, subject in each case to the following conditions: (i) if a Service Provider has not yet confirmed the booking, you may cancel it without charge; (ii) if a Service Provider has confirmed the booking but has not yet carried out the services requested, you may cancel it without charge up to 48 hours before the scheduled start time of the visit; and (iii) if you cancel less than 48 hours before the scheduled start time of the visit, we reserve the right to charge a cancellation fee as follows (which will be charged to your registered credit or debit card):

 

• if cancellation takes place between 24 and 48 hours before the scheduled start time of the visit, 25% of the amount you would have paid for the visit had it gone ahead;

 

• if cancellation takes place between 12 and 24 hours before the scheduled start time of the visit, 50% of the amount you would have paid for the visit had it gone ahead; and

 

• if cancellation takes place less than 12 hours before the scheduled start time of the visit, 100% of the amount you would have paid for the visit had it gone ahead.

 

Cancellations direct with the relevant Service Provider are not permitted and will not be accepted.

 

If a booking is cancelled by the Service Provider or if the Service Provider fails to attend the agreed location to provide the services requested, you must notify us within 72 hours following the scheduled start time of the visit and, if still required, make another request for the relevant services to be provided by the Service Provider (or another Service Provider) at another mutually agreeable time. 

Service Providers

You agree to treat Service Providers courteously and lawfully and to provide a safe and appropriate working environment for them in compliance with all applicable laws and regulations. You also agree to provide them with all reasonable information and co-operation required to enable them to provide the services you have requested. You acknowledge that your preferred Service Provider, if you have one, may be unavailable from time to time, whether due to illness or vacation or through ceasing to use Daisy'D Limited.

 

By registering to use Daisy'D Limited, you agree that all bookings between you and Service Providers will be made through Daisy'D Limited and that you will not engage or employ any Service Provider you have previously booked through Daisy'D Limited, or whose contact details you have received from us, to provide any Services other than through Daisy'D Limited. If a Service Provider offers to provide Services to you other than through Daisy'D Limited, you must refuse such offer and notify us immediately. If you accept any such offer or if you make a similar offer to a Service Provider, we will immediately withdraw your right to use Daisy'D Limited (without any obligation to refund any fees already paid by you) and you will be required to compensate us in respect of any losses we suffer as a result up to a maximum of £500.

 

You also agree not to engage or employ any Service Provider you have previously booked through Daisy'D Limited, or whose contact details you have received from us, to provide any Services for a period of six months after the date of termination of the legal agreement between us.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in Daisy'D Limited and in the material published on it. You acknowledge that you have no rights in or to Daisy'D Limited or the technology used or supported by it other than the right to use it in accordance with these terms of use. If you use any part of Daisy'D Limited in breach of these terms of use, your right to use Daisy'D Limited will cease immediately. 

 

You must not use any part of the content on Daisy'D Limited for commercial purposes without obtaining a licence or other written consent to do so from us or our licensors. “Daisy'D Limited” is a registered trade mark. All rights in this trade mark, the Daisy'D Limited domain name and all related domains and sub-domains and any other logos, service marks, brand names, trading names and/or trade marks appearing anywhere on Daisy'D Limited are reserved to their respective owners or licensors and nothing in these terms of use should be construed as granting any licence or right to use any of the foregoing.

Your liability to us

You will be liable to us and will indemnify us for any breach by you of these terms of use or of any contract between you and any third party (including any terms of service that apply between you and any Service Providers you engage through Helpling). If you are a consumer, this means that you will be responsible for any loss or damage we (or any of our affiliates, personnel or associated third parties) suffer as a result of such breach, including any claims or legal proceedings brought against us by any other person as a result of such breach.

Limitation of our liability

You acknowledge that Daisy'D Limited has not been developed to meet your individual requirements and that it is therefore your responsibility to ensure that the facilities and functions of Daisy'D Limited meet your requirements.

 

Unless otherwise specified in these terms of use, we will only be liable to you for any loss or damage (whether in contract, tort (including negligence), breach of statutory duty or otherwise) arising under, or in connection with, your use of, or inability to use, Daisy'D Limited if such loss or damage is a foreseeable result of our breach of these terms of use or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach of these terms of use or our negligence or if it was reasonably contemplated by you and us at the time of the agreement between us coming into effect as a possible result of such breach or negligence. If you are a business or an individual using Daisy'D Limited in a business capacity, please note that:

 

• our maximum aggregate liability under, or in connection with, these terms of use (including your use of Daisy'D Limited) whether in contract, tort (including negligence) breach of statutory duty or otherwise, shall in all circumstances be limited to the service fee paid by you to us during the 12 month period immediately prior to the liability arising;

 

• we will not be liable for: (i) loss of profits, sales, business or revenue; (ii) business interruption; (iii) loss of anticipated savings or interest; (iv) loss of business opportunity; (v) loss of or damage to data; (vi) loss of or damage to reputation or goodwill; or (vii) any indirect, special or consequential damages, loss, costs, claims or expenses of any kind; and

 

• to the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to Helpling or any content on it, whether express or implied.

 

If you are a consumer, you may only use Daisy'D Limited for domestic and private use. You agree not to use Daisy'D Limited for any commercial, business or resale purposes and, if you do, we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

 

We will not under any circumstances be liable for:

 

• the behaviour, acts or omissions of any Service Providers you engage through Helpling or the quality of the services they provide; or

 

• any loss or damage caused by any bug, virus, distributed denial-of-service attack or other technologically harmful material that may infect your information technology (including your Mobile Device), data or other proprietary material due to your use of Helpling or your downloading of any content on it or on any website linked to it.

 

Nothing in these terms of use:

 

• excludes or limits our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation or any other liability that cannot be excluded or limited by English law; or

 

• is intended to affect your statutory rights. Advice about your statutory rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

Restrictions on use of Helpling

You may only use Helpling for lawful purposes. You may not use it:

 

• in any way that breaches any applicable local, national or international laws or regulations;

 

• in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect;

 

• to send, knowingly receive, upload or download, use or re-use any material which does not comply with our content standards as set out below;

 

• to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);

 

• knowingly to transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed adversely to affect the operation of any computer software or hardware; 

 

• in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users of Daisy'D Limited; and

 

• to collect or harvest any information or data from Daisy'D Limited or our systems or attempt to decipher any transmissions to or from the servers running Daisy'D Limited. You also agree:

 

• not to permit Daisy'D Limited or any part of it to be combined with, or become incorporated in, any other programs;

 

• not to reproduce, duplicate, copy or re-sell any part of Daisy'D Limited in contravention of these terms of use;

 

• not to access without authority, penetrate, interfere with, damage or disrupt (or attempt to do any of the same): (i) the accounts of other users of Daisy'D Limited; (ii) any part of Daisy'D Limited or its security measures; (iii) any equipment or network on which Daisy'D Limited is stored; (iv) any software used in the provision of Daisy'D Limited; or (v) any equipment or network or software owned or used by any third party;

Suspension and termination

You may terminate the legal agreement between us and, if you are a registered user, request the closure of your account at any time by emailing us at daisyd.cleaningservice@gmail.com. We will determine, at our discretion, whether there has been a breach of these terms of use through your use of Daisy'D Limited and, if such a breach has occurred, we may take such action as we deem appropriate, including all or any of the following actions: • immediate, temporary or permanent withdrawal of your right to use Daisy'D Limited;

 

• immediate, temporary or permanent removal of any content uploaded, posted, submitted or displayed by you on or to Daisy'D Limited;

 

• issue of a warning to you;

 

• legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;

 

• further legal action against you; and

 

• disclosure of such information to law enforcement authorities as we feel is reasonably necessary.

 

We exclude liability for actions taken in response to breaches of these terms of use. The responses described in these terms of use are not limited and we may take any other action we deem reasonably appropriate. If we withdraw your right to use Daisy'D Limited

 

• all rights granted to you under these terms of use shall cease;

 

• you must immediately cease all activities authorised by these terms of use, including your use of Daisy'D Limited;

 

• you must, if applicable, immediately delete the App from all Mobile Devices; and

 

• you must not attempt to re-register to use Daisy'D Limited.