Terms and Conditions
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Introduction
These Terms of Use, along with any related documents, explain the rules for using our website www.daisydcleaningservice.co.uk (the “Site”) and the services offered through it by Daisy'D Limited. Please review these terms carefully before using our platform, as they govern your access and use. Note that these terms do not apply to any third-party services you may request via Daisy'D Limited. We suggest you save or print these terms for future reference. By using our services, you confirm that you accept these terms and agree to follow them. If you do not agree, please do not use Daisy'D Limited.
Other Relevant Terms
Our privacy policy, referenced in these terms, explains how we collect and handle your personal data and use cookies or similar technologies. By using Daisy'D Limited, you consent to this processing and guarantee the accuracy of any data you provide.
About Us and Contact Information
Daisy'D Limited operates a platform accessed via the Site that connects users with third-party cleaning and other service providers (“Service Providers”). Daisy'D Limited is owned by Desislava Dimitrova and Kristina Kamarasheva, registered in England and Wales (company number 12413947), with its registered office at 36B Curzon Road, London, N10 2RA, UK. For written contact, complaints, or notices, email daisyd.cleaningservice@gmail.com or send prepaid post to the registered address. We will contact you by email if necessary.
Disclaimer
We provide the platform only to connect users with Service Providers but do not offer cleaning or other services ourselves. Any contract for services is between you and the Service Provider directly. We do not employ these providers and are not responsible for their conduct or the quality of their services. If a provider damages your property, they are responsible, not us. Complaints about providers should be addressed to them first; if unresolved, you may contact us for assistance. We perform reasonable checks on Service Providers but cannot guarantee their suitability or the accuracy of information received. Use of Service Providers is at your own risk.
Registration and Security
Some parts of Daisy'D Limited require registration. You must provide accurate details and use only your own email address. If you suspect unauthorized use of your account, notify us immediately. You are responsible for keeping your login information confidential and for all activity under your account. We may disable accounts for breaches of these terms.
Pricing and Payment
Payments are due before services are completed, made via Bank Transfer after invoicing, usually on a monthly basis unless agreed otherwise. Unpaid amounts may incur a 15% administration fee, interest charges, suspension of bookings, or other actions including account withdrawal.
Booking and Cancellation
Bookings can be daily, weekly, fortnightly, or one-off. You have a 14-day cancellation right for recurring bookings after the first confirmation, with a full refund for payments made, except for completed services. Cancellations are subject to fees depending on how close to the appointment time you cancel. You cannot cancel directly with Service Providers; all cancellations must go through the Site. If a provider cancels or fails to attend, notify us within 72 hours to reschedule.
Service Providers
You agree to treat Service Providers respectfully and legally, providing a safe work environment. All bookings must be made through Daisy'D Limited, and you must not engage providers directly outside the platform. Breaching this rule may result in account termination and compensation claims.
Intellectual Property
We own or license all intellectual property rights related to Daisy'D Limited. You have no rights to use the content or technology except as permitted by these terms. Unauthorized use may result in termination of your access.
Your Liability
You are responsible for any breaches of these terms or contracts with Service Providers and must compensate us for any resulting losses or claims.
Limitation of Liability
Daisy'D Limited is not tailored to individual needs, so you must ensure it suits your requirements. Our liability is limited to foreseeable losses caused by our breach or negligence. Certain losses, such as lost profits or business interruptions, are excluded. We are not liable for Service Providers’ actions or damages caused by technological issues like viruses. Legal limits on liability and your statutory rights apply.
Use Restrictions
You may only use Daisy'D Limited lawfully and not for unlawful, fraudulent, or harmful activities. You must not disrupt or damage the platform, transmit harmful code, or misuse the system in any way.
Suspension and Termination
You can terminate your agreement and request account closure at any time by contacting us. We may suspend or terminate your access if you breach these terms, remove your content, or take legal action if needed.
Linking to the Site
You may link to our homepage legally and fairly but must not imply any endorsement or association without permission.
You are not allowed to embed the Site within another website or link to any part of the Site except for the homepage. You may only link to the homepage if it is done fairly, legally, and without harming or exploiting our reputation. You must not link to the homepage from any site you do not own or in a way that implies any partnership, endorsement, or approval from us if none exists. We reserve the right to revoke permission to link at any time without notice. Any website linking to our homepage must fully comply with our content standards outlined above. If you want to use any other content from the Site beyond this, please contact us at daisyd.cleaningservice@gmail.com.
Links to third-party sites and resources
Our Site may include links to external websites or resources, including advertisers, which we do not control. These links are provided for your convenience only. You should independently assess any interactions with such sites, including purchasing products or services. We do not endorse or take responsibility for their content, privacy policies, or any losses that may result from your use of those sites.
Events beyond our control
We are not responsible for any failure or delay in fulfilling our obligations under these terms if caused by circumstances beyond our reasonable control. This includes failures in telecommunications or delays related to your location or wireless provider.
Additional important terms
We may transfer our rights and responsibilities under these terms to another party without affecting your rights or our obligations. You may only transfer your rights or obligations with our written consent. If we don’t enforce any of your obligations immediately or waive any breach, it doesn’t mean we waive future enforcement. Any waiver must be in writing and does not apply to future breaches.
Each condition in these terms operates independently. If any part is deemed unlawful or unenforceable by a court, the rest remains valid. These terms are only intended to grant rights between you and us.
Applicable law
These terms are governed by English law. If you are a consumer, the courts of England and Wales generally have jurisdiction, except if you live in Northern Ireland or Scotland, where local courts apply. If you are a business, you agree that only the courts of England and Wales will have jurisdiction over disputes. We also reserve the right to take legal action in other jurisdictions as permitted by law.
Updated on April 11, 2025