Cancelation Policy

Time is valuable for both clients and Cleaners. That is why we have introduced a Cancellation Policy for both clients and Cleaners, which also covers rescheduling.  By accepting our terms and conditions you accept the conditions set out in this cancellation policy.

If a client cancels a job less than 12 hours before the start time or at the last minute, our Cleaners lose their income and it messes with their schedule. Clients’ cancellation fees cover Cleaners’ time and the Daisy'D Website’s costs.


Action                                                                                                      Fee

Cancellation/Rescheduling between 6-24                                                     £10
hours before the start time if Cleaner is assigned

Cancellation/Rescheduling 6 hours less than                                                 £15
the start time if leaner is assigned

 

No Show Up.                                                                                            £25

If eMopper arrives, but the client is not reachable

within 30 minutes and the eMopper cannot access

the client’s property.*

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Subscription cancellation at any time, if the orders                                         £50

within your subscription are picked up by a cleaner

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* Fee applied only if an Cleaner reported the case to Daisy'D and provided a print screen with unanswered calls to the client and pictures of the door of the client’s property.

Updated on March 25 2024.